FAQs

Many of our service providers maintain a steady clientele, To guarantee an appointment with your favorite provider and to avoid disappointment, simply schedule it well in advance. It is recommended to book your next appointment immediately after your service or services. This will guarantee availability with your service provider at a date and time that is convenient to you. Walk-ins are based on availability.

Should you need to cancel or re-schedule your reservation, please provide 24 hours notice. Cancellations made with less than 24 hours notice are subject to the full service fee. Late arrival may result in customizing your service to fit the remaining appointment time (Full service fee will apply)

Many of our most popular service providers are industry leaders and maintain a steady clientele. To guarantee an appointment with your favorite provider, simply schedule it well in advance, usually this means scheduling it before leaving the salon. This guarantees availability with your service provider at a date and time that is most convenient to you.

As a result of their achievements, our professionals work at various levels: junior and senior. While prices vary accordingly, every specialist is constantly improving through ongoing education. Whatever level you seek, you’ll enjoy superior service with a special touch to make your day.

If you are late for your scheduled appointment, we will try to accommodate your as best as we can. If you have exceed more than half of your appointment time, please note that we will have to reschedule your appointment for another day.

Should you need to cancel or re-schedule your reservation, please provide 24 hours notice. Cancellations made with less than 24 hours notice are subject to the full service fee. Late arrival may result in customizing your service to fit the remaining appointment time (Full service fee will apply)

Pure NV will provide you with a robe and slippers for your comfort when you are scheduled for three or more spa appointments.

Our spa is a place of peace and tranquility, designed to provide a relaxing experience. To continue to provide this experience your co-operation is appreciated, please ensure that cell phones and other devises are turned off, maintain quiet conversations and refrain from bringing children into the spa area, unless they are receiving a service.

To ensure a timely service to all our guests, please arrive 15 minutes prior to your appointment to allow for check in procedures and full consultation. A complimentary confirmation call is given to remind you of your upcoming appointment times, to help us in ensuring your contact information is current, please check with the front desk.

For optimal results, hair should be one quarter of an inch in length

Tipping for a service in a salon or spa is typically handled as you would in a restaurant. As in all service related businesses, It is common practice to tip the person who has a good job to the satisfaction of the customer. Generally 10-20% of the service is appropriate, depending on how you feel the quality of the service was.

We do provide an envelope at the front desk upon checking out. These gratuities can also be added to your bill so there is no need to carry money with you while enjoying your services. Gift certificates do not include gratuities.

Do you have a question about Pure NV Salon & SPA Let us help. Send your questions to info@purenv.ca

When arriving for your scheduled massage appointment, you will be greeted by our staff and given full instructions on how to prepare for your massage. Our therapist explains the entire process in detail so that you can make informed decisions regarding your individual preferences and needs for the service to maximize your comfort level.

Yes. Our therapist is trained in prenatal massage, but doctor’s approval is advisable. Please be sure to notify us when booking your appointment.

We recommend that you schedule massage appointments four – six weeks in advance to be sure you get the date you need.

If you are late for your scheduled massage appointment, we will try to accommodate you, but please understand that your appointment may need to be rescheduled.

Should you need to cancel or re-schedule your reservation, please provide 24 hours notice. Cancellations made with less than 24 hours notice are subject to the full service fee. Late arrival may result in customizing your service to fit the remaining appointment time (Full service fee will apply)

No, washing the hair will stip the hair of its natural oils, which are necessary when adding color or getting an updo. This will give the hair better holding properties and make it easier to work with.

We take great interest in supporting our communities and giving back to the communities we serve. Please forward all donation requests to www.purenv.ca

Due to the tremendous amount of donation requests we receive each year we are limited to a certain amount but will take each request into consideration.

The hair extension service is a service where pieces of hair are bonded to the ends of your natural hair to create a long hair look or add thickness to your natural hair.

Crisace^TM and SoCap^TM extensions are 100% authentic human hair.

Crisace^TM and SoCap^TM Hair Extensions are bonded to your natural hair with a unique keratin protein bond.

Crisace^TM and SoCap^TM Hair Extensions are non-damaging to your natural hair.

Pure NV and our trained technician feel Crisace^TM and SoCap^TM are the most natural looking extension process we can offer to our clients. They blends very well with your natural hair and utilizes real hair for the most natural look.

A hair extension application first requires a complimentary consultation from our extension specialist who will inspect your hair’s condition and discuss with you your desired outcome. The price will vary based on thickness of your hair, the texture, and the length you wish to achieve. A lengthening service generally starts at $1500. Services for fullness, adding highlights and dimension, or a few flashes of vibrant color can cost considerably less than a lengthening service

You are required to pay for one half of the total quoted price of the service at the time of the consultation when booking the appointment. A credit card number will be taken for the balance of the service in the event you cancel the service less than 48 hours prior to the appointment.

A hair extension application can vary in length of time, depending on the amount of hair you want and the thickness of your natural hair. The service takes an average of 5 hours.

A haircut or coloring may be required to complete the hair extension service and to blend the extensions with your natural hair and create a beautiful, natural looking style. The haircut price is not included in the quoted price for the hair extension service.

If you color, perm, or relax your hair it is important that you have this done one week prior to the application of your extensions. We recommend that you return to PureNV for all chemical services while you are wearing Great Length extensions to ensure that professionals familiar with the Cresace^TM and SoCap^TM extensions are performing the service.

Hair dryers, curling Irons, flat irons and hot rollers are safe to use with hair extensions. Be prepared for your regular styling routine to change – longer, thicker hair does take more time to style.

The Cresace^TM and SoCap^TM hair extensions will last approximately three to six months, depending on individual hair growth and the type of service done.

Hair extensions require professional removal by appointment with your Cresace^TM and SoCap^TM Extensions Specialist. Removal can take anywhere from two to six hours based on the number of extensions and the maintenance of the extensions during wear. An hourly fee is charged for removal.

Some extension loss is normal and to be expected.

Bonded Hair extensions can last from 3 to 6 months depending on how well they were applied, the care the stylist and client give them, the length of the client’s hair, and how fast the client’s hair grows. The longer the client’s hair is, the better it will cover the hair extension bonds allowing them to “grow out” more without being seen.

Tape in extensions will last 6-8 weeks.

Yes! The client’s hair should be coloured 2-3 days before placement of the hair extensions and any time 2-3 weeks after the application.

If the bond is correctly applied to the hair, the client will be able to shampoo and condition the same way they always treated their hair.

As long as the bonds have been properly applied and closed on the client’s hair, there is no reason to worry about using any type of styling products on the hair extensions.

With hair extensions, many people find they shampoo less during a week because the hair is fuller than normal and doesn’t get as oily, flat, or unkempt looking as their own hair.

However, many woman who exercise daily wash their hair extensions every day with no adverse effects on the condition or longevity of their new hair.

When the proper application procedures are followed, the keratin bond is completely sealed. You will be able to blow dry or let your hair extensions dry naturally.

If one of the side effects of their medication is excessive hair loss or increased shedding, then they will lose more because of their own hair shedding. Medications in no way affect the hair extensions themselves.